Servicing and repairs
WE SERVICE:ALL BRANDS OF Underfloor SYSTEMS, CENTRAL HEATING SYSTEMS
The annual service
What a service includes
Plant check
Heat pump or boiler: operation, flow and return temperatures, refrigerant or combustion as applicable, condensate, safeties, and a clean of the coil or heat exchanger.
Water and pressure
System pressure, expansion vessel charge, relief valve, and the condition of the system water itself. Untreated water forms sludge that damages pumps.
Manifold and circuits
Pump, zone valves, actuators, flow meters and balancing. Every loop checked for flow and for air, and rebalanced if the house has changed.
Controls and handover
Thermostats, schedules, zone assignments and any app. Then we write down what we did and what we recommend, and tell you if a component is near the end of its life.
At last we found a really experienced and knowledgeable team who know their stuff about servicing underfloor heating systems. So many other contractors just want to upsell you on new systems, but Tony knew all about our existing 20 year old system, and solved the problem without fuss. Fantastic! I absolutely recommend Champion to anyone with an underfloor heating system.
Tony has been maintaining and servicing our underfloor heating system for over 15 years. He is very knowledgeable and experienced. I highly recommend him and his company.
We have used Champion Heating for almost 20 years now and have always found them to give us great service. They are solution oriented, which is what we need when we contact them. I highly recommend them.
Great company to deal with, heating works great and would absolutely recommend it… Tony and Sarah were easy to deal with.
Book a service
Tell us what it is doing
The more you can tell us up front, the better the chance we arrive with the right part on the van. If you have no heat at all and it is cold, please call rather than fill this in.
Questions
Before you call us
Do you service systems you did not install?
Yes. Much of our service work is on systems installed by others. Underfloor, radiators, pool heating, hot water, heat pumps and boilers — whoever put it in. Give us the manuals if you have them.
My floor has gone cold. What is it likely to be?
In rough order of how often we find it: a failed circulation pump, a stuck zone valve or actuator, air in the loops, a thermostat or controller that has lost its settings, low system pressure, or a heat pump that has faulted without showing an alarm. Almost all of those are a single visit. A leak in the slab is the least common cause.
How do you find a leak in a concrete slab?
Pressure testing tells us whether there is a leak at all and which loop it is on; thermal imaging and acoustic tracing narrow it down to a small area. Most of the time the slab is fine and the problem is at the manifold, where the fittings are.
How often should a hydronic system be serviced?
Once a year for anything with a heat pump or a boiler on it, ideally before winter. That covers pressures, system water condition, pump and valve operation, controls, and the outdoor unit itself.
What does a service call cost?
We charge for the visit and for what it takes to fix it, and we tell you the rate before we come out. If a repair is going to turn into a bigger job, you get a price for that before we start it, not afterwards.
How quickly can you come?
Ordinary service work is usually within a few days. No heat at all, in winter, with children or elderly people in the house, is treated as urgent — call rather than email for those.
Do you carry parts?
The common ones, yes: pumps, actuators, zone valves, thermostats, pressure vessels, sensors. Less common parts and anything brand-specific we order in, and we will tell you the lead time.
Can you take over a system from another company?
Yes. We do a full commissioning check first, then tell you what is working, what is not, and what it would cost to fix. No obligation to have the work done by us.
Do you work on Laing electric boiler systems?
Constantly. We service them, and we also replace a lot of them with heat pumps, because a Laing element costs about four times as much to run. There is a whole page on that — see Laing electric boilers.
My gas boiler has stopped. Do you repair those?
Yes. If it is old enough that repairs are no longer economic, we will price both options — a modern condensing boiler or a heat pump — so you can compare.